At Ali Collectables, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our returns and refunds policy carefully.
Eligibility for Returns
- Items must be returned within 10 days of receiving your order.
- The product must be in its original condition, unopened, and undamaged.
- Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
How to Initiate a Return
Contact our support team via email at info@alicollectables.com.au to initiate a return request.
Once your return request is approved, we will provide detailed instructions, including the return shipping address.
Carefully pack the item(s) to prevent damage during transit.
Shipping Costs for Returns
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
- Non-Refundable Fees: Original shipping charges are non-refundable.
Refund Process
- Once we receive the returned item(s), we will inspect them to ensure they meet our return conditions.
- Approved refunds will be processed within [Insert Number] business days to the original payment method.
- You will receive a confirmation email once the refund is issued.
Exchanges
We currently do not offer direct exchanges. To replace an item, you may initiate a return and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 10 days of delivery with photos of the damage/defect and your order details.
- We will work to resolve the issue by offering a replacement, repair, or refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Graded cards (due to certification integrity).
- Digital downloads or electronic content.
- Items marked as “Final Sale” at the time of purchase.
Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out:
Email : info@alicollectables.com.au