At Ali Collectables, we strive to deliver your orders promptly and securely. Please review our shipping policy for details about delivery options, timelines, and related processes.

1. Shipping Locations

We currently ship to:

  • Domestic locations: [Insert regions/countries].
  • International locations: [Insert regions/countries].
    Note: Shipping availability may vary based on specific products or restrictions in your location.

2. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within [Insert days].
  • Express Shipping: Estimated delivery within [Insert days].
  • Free Shipping: Available for orders over [Insert amount], applicable to specific locations.
    Shipping costs are calculated based on your location and the weight/dimensions of the items in your order.

3. Order Processing Time

  • Orders are typically processed within [Insert number] business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

4. Tracking Your Order

Once your order has been shipped, we will provide a tracking number via email. You can use this number to monitor the status of your delivery.

5. Customs and Import Duties

For international orders:

  • Customs fees, duties, and taxes may apply depending on your country’s regulations.
  • These charges are the responsibility of the customer and are not included in the shipping cost.

6. Delivery Delays

While we aim for timely delivery, unforeseen circumstances (e.g., weather conditions, carrier issues, or customs delays) may affect shipping times. We will notify you if there are significant delays.

7. Undeliverable Packages

If a package is returned to us due to incorrect shipping information or failure to receive the delivery:

  • You will be responsible for the additional shipping costs to resend the package.
  • Refunds for undeliverable packages will exclude the initial shipping fee.

8. Damaged or Lost Packages

  • Damaged Items: Please inspect your package upon delivery. If any items arrive damaged, contact us within [Insert number] days with photos of the damage.
  • Lost Packages: If your order does not arrive within the expected timeframe, please reach out to us, and we will work with the carrier to resolve the issue.

10. Contact Us

For questions or concerns about shipping, please contact us:

Email:  info@alicollectables.com.au