At Ali Collectables, we offer the opportunity to pre-order exclusive and limited-edition cards that are not yet available for immediate shipping. Please carefully review our pre-order policy for full details on how the process works and what you can expect.

1. What is Pre-Order?

Pre-ordering allows you to secure highly sought-after items before they are officially released. By placing a pre-order, you are reserving the item(s) for shipment as soon as they become available.

2. Pre-Order Process

  • Step 1: Browse our available pre-order items and place your order via our website.
  • Step 2: You will receive an order confirmation email with the details of your pre-order.
  • Step 3: Once the item is ready for shipping, you will be notified via email, and the item will be dispatched according to the shipping method selected at checkout.

3. Pricing and Payment

  • All pre-order items must be paid for in full at the time of purchase, and prices are subject to change if adjustments are made before release.
  • If an item is priced incorrectly due to a system error, we reserve the right to cancel the order and refund the payment.

4. Estimated Shipping Date

  • We will provide an estimated release and shipping date for each pre-order item.
  • Please note that the release date is an estimate, and actual shipping may be delayed due to manufacturing or distribution factors. We will notify you promptly of any significant delays.

5. Shipping of Pre-Ordered Items

  • Pre-order items will ship as soon as they are available. If you place an order that includes both in-stock and pre-order items, we will hold the entire order until all items are in stock.
  • If you wish to receive the in-stock items sooner, please contact us to arrange separate shipments at an additional cost.

6. Cancellations and Modifications

  • Pre-orders can be canceled or modified within [Insert number] days of placing the order.
  • After this period, cancellations or modifications may not be possible, but we will review each case individually.

7. Refunds for Pre-Orders

  • Refunds will be issued if the pre-ordered item becomes unavailable or is canceled by us.
  • If a pre-ordered item is delayed significantly, you may request a refund, and we will honor the request per our refund policy.

8. Limited Availability

  • Pre-order items are often limited in quantity. Once the allocation is sold out, the item may not be restocked, so act fast to secure your piece!

10. Contact Us

If you have any questions regarding a pre-order or need assistance, feel free to contact us:

Email:  info@alicollectables.com.au